Order Processing
Orders are typically processed within 1-2 business days, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with tracking information, allowing you to monitor your shipment.
Shipping Times
Estimated delivery times vary based on your location:
- Local Orders: 3-5 business days
- Regional Orders: 5-7 business days
- International Orders: 7-25 business days
Please note that delivery times are estimates and can be affected by factors beyond our control, such as customs processing for international shipments or unforeseen weather conditions.
Shipping Costs
Shipping charges are calculated at checkout and are based on the weight, dimensions, and destination of the package. You will see the shipping cost before completing your order.
Free Shipping
We may offer free shipping on orders that meet a minimum purchase requirement, as indicated on our website. Free shipping applies only to standard delivery within specific regions.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
Delivery Issues
If you encounter any issues with delivery (e.g., package lost, delayed, or damaged), please contact us at sellersconnect@stnery.com with your order details, and we will assist you.
International Shipping
For international orders, additional customs duties, taxes, and fees may apply, depending on the destination country. These charges are the responsibility of the customer. Please check with your local customs office for more information on fees and regulations.
Undeliverable Packages
If a package is returned to us due to an incorrect address or if delivery was refused, we may charge a restocking fee or redelivery fee, depending on the situation. The customer will be responsible for the additional shipping costs.
Shipping Restrictions
We may not be able to ship to certain regions due to restrictions from local carriers or regulations. If this applies, we will contact you to arrange an alternative solution.
Contact Information
For further questions about our shipping policy, please reach out to us at sellersconnect@stnery.com or by phone/WhatsApp at +919425983590.